Privacy policy

Effective Date: October 4, 2026

Last Updated: October 4, 2026

At Moroccopper, accessible from our online store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase our handcrafted copper products, or interact with our services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect several types of information to fulfill your orders and provide a seamless shopping experience:

A. Personal Information You Provide Directly

When you make a purchase, create an account, subscribe to our newsletter, or contact customer support, we may collect:

Contact Details: Full name, email address, phone number, shipping address, and billing address.
Order Information: Items purchased, order history, custom finishing preferences (e.g., patinas, custom sizing), and transaction totals.
Account Credentials: Username, password, and saved preferences.
Customer Support Records: Correspondence, feedback, and inquiries submitted through our contact forms or email.

B. Payment Information

Payment details (such as credit card numbers or PayPal credentials) are processed securely through accredited third-party payment gateways (e.g., Stripe, Shopify Payments, PayPal). We do not store or process full credit card numbers on our servers.

C. Automatically Collected Information

When you navigate through our store, we automatically collect technical data, including:

Device & Usage Data: IP address, browser type, operating system, device model, referring URLs, pages viewed, time spent on pages, and access timestamps.
Cookies & Tracking Identifiers: Data collected via essential and functional cookies, web beacons, and analytical tags.

2. How We Use Your Information

We utilize your data for essential business operations, customer service, and regulatory compliance:

Order Fulfillment: Processing transactions, handcrafting custom requests, coordinating worldwide express shipping with couriers, and sending order status updates.
Customer Support: Addressing inquiries, managing returns, and providing guidance on product care and warranties.
Website Improvement: Analyzing traffic patterns and site performance to optimize site navigation, page load speed, and user experience.
Marketing Communications: Sending updates on new handcrafted collections, artisan stories, and promotional offers (only if you explicitly opted in). You can opt out at any time.
Fraud Prevention: Monitoring and verifying transactions to protect against fraudulent activity, unauthorized access, and security risks.
Legal Compliance: Maintaining tax records, adhering to export/import regulations, and satisfying payment gateway requirements.

3. Sharing & Disclosure of Information

We strictly do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers:

E-Commerce Infrastructure & Hosting: Platforms that power our online storefront (e.g., Shopify, WordPress/WooCommerce).
Payment Processors: Secure gateways that process payment transactions.
Logistics & Couriers: Global shipping carriers (e.g., DHL, FedEx, UPS) to deliver physical orders to your designated shipping address.
Marketing & Analytics Tools: Platforms that help us deliver email newsletters and analyze site usability (e.g., Google Analytics, Klaviyo).
Legal Requirements: When required by law, court order, regulatory authority, or to enforce our Terms of Service and protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and keep track of items in your shopping cart.

Essential Cookies: Required for basic site navigation, secure checkout, and basket memory.
Performance & Analytics Cookies: Help us monitor store traffic, bounce rates, and popular product pages.
Functional Cookies: Remember user settings such as currency selection or geographic region.
Targeting/Advertising Cookies: Assist in showing relevant advertisements based on your browsing interests.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may impact core functionalities of our store.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy—such as completing orders, honoring product warranties, resolving disputes, and adhering to accounting, tax, and legal requirements.

6. Your Rights and Choices

Depending on your country or state of residence (including rights under GDPR, CCPA, or local privacy laws), you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we rectify inaccurate or incomplete personal records.
Deletion: Request the erasure of your personal data, subject to legal retention obligations.
Opt-Out: Unsubscribe from promotional email communications at any time via the "Unsubscribe" link at the bottom of any marketing email.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information in Section 11.

7. Data Security

We enforce administrative, technical, and physical security measures to safeguard your personal data. Our storefront uses Secure Sockets Layer (SSL) encryption for all transactions and sensitive data transfers. While we make every reasonable effort to secure your information, no method of transmission over the internet is completely immune to security risks.

8. International Data Transfers

Zniber Global serves clients globally. Your personal information may be transferred to and stored on servers located outside your home country or region (including facilities in Morocco, Europe, and the United States). These jurisdictions may have different privacy legislation, but we take all necessary measures to ensure your data receives adequate protection.

9. Children's Privacy

Our services and products are designed for general adult audiences and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal details to us, please contact us for immediate removal.

10. Third-Party Links

Our storefront may contain links to external sites or third-party platforms. We do not control and are not responsible for the privacy practices, content, or data collection policies of external websites.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal mandates, store policies, or technical operations. Any modifications will take effect immediately upon posting the revised policy with an updated "Effective Date."