Refund policy

Effective Date: October 4, 2026

Last Updated: October 4, 2026

At Zniber Global LLC, each of our pure copper creations is individually hand-hammered by master artisans in Marrakech. Because every item is a unique work of art, subtle variations in texture, tone, and dimensions are natural characteristics of handcrafted metalwork rather than defects. However, your complete satisfaction is our highest priority.

This Return and Refund Policy outlines the terms and procedures for returns, exchanges, and refund requests.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your shipment to request a return or exchange for eligible items.

2. Eligibility Requirements

To be eligible for a return and refund, your item must satisfy the following conditions:

Condition: The item must be unused, uninstalled (in the case of lighting fixtures or hardware), and in the exact condition that you received it.
Packaging: The item must be returned in its original packaging, including all protective wrapping, certificates of authenticity, and mounting hardware/accessories.
Proof of Purchase: A valid order number, receipt, or proof of purchase is required for all returns.

3. Non-Returnable & Custom Items

Certain products cannot be returned or refunded:

Custom & Bespoke Orders: Items crafted to custom dimensions, bespoke architectural lighting, or custom-applied patinas made specifically to your specifications.
Final Sale / Clearance Items: Any items marked as "Final Sale" or purchased during clearout events.
Gift Cards: Digital or physical gift cards are non-refundable.

4. How to Initiate a Return

To start a return, please follow these steps:

Submit a Request: Email our support team at support@moroccopper.com with your order number, photo(s) of the item, and the reason for the return.
Return Approval: If your return is approved, we will issue a Return Merchandise Authorization (RMA) number along with instructions on where and how to send your package.
Dispatch: Securely repackage the item to prevent shipping damage and send it to the designated return warehouse address provided in your return authorization.

Note: Returns sent back to us without prior authorization will not be accepted or processed.

5. Return Shipping Costs

Customer Responsibility: Unless the return is due to our error (e.g., defective, damaged, or incorrect item delivered), the customer is responsible for paying all return shipping costs.
Trackable Shipping: Because copper decor and lighting are heavy and valuable, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item or accept liability for items lost or damaged during return transit.
Customs Duties & Import Taxes: Any original international customs duties, import taxes, or shipping fees paid at checkout are non-refundable.

6. Damaged, Defective, or Incorrect Items

We take extreme care in packaging our handcrafted copper items for international shipping. However, if your order arrives damaged or incorrect:

Notification Timeline: Contact us within 48 hours of package delivery.
Required Proof: Provide photos/videos showing both the damaged item and the external shipping package/label.
Resolution: Upon verifying the damage, Zniber Global LLC will arrange a replacement, repair, or full refund (including shipping costs) at no additional expense to you.

7. Refund Inspection & Processing

Inspection: Once your return is received at our facility, our quality control team will inspect the item within 3 to 5 business days.
Notification: We will notify you via email regarding the approval or rejection of your refund based on the item's condition.
Credit Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days, depending on your financial institution's processing timeline.

8. Exchanges

The fastest way to exchange an item for a different size or style is to return the original item following the return steps above. Once the return is accepted, you can make a separate purchase for the new item.